Managed IT Services
With the goal of simplifying IT operations and reducing costs, managed services enable businesses to outsource part or all of their technology management. A Managed Services Provider (MSP) can take the burden of managing your business technology services off your shoulders. This can range from completely outsourcing your IT needs to arranging for co-managed services with your existing in-house team.
NEOM is one of the top MSPs in the UK, offering more than 100 technicians who are ready to serve you around the clock. We offer competitive pricing based on a flat-rate monthly subscription service, which includes unlimited remote support provided by a UK and regionally based help desk. Our team of world-class talent genuinely cares about our relationships and providing solutions to your business needs. We understand that response, accuracy, and care are the fundamental keys to a successful, long-term partnership.
Reach out to us and set up an exploratory call to see how IT support and managed services from NEOM can help YOUR business grow!
Cloud Services Management
Managed cloud services are the smart way to stay protected and connected. From Microsoft 365 and Teams all the way up to Infrastructure-as-a-Service, NEOM can help you manage the complexity of your IT department so you can focus on your business growth.
Cloud Services Management means outsourcing your daily IT cloud-based and technical support to improve your business operations.
Often, internal IT departments don’t possess the skills to effectively monitor and maintain a cloud environment. In these situations, a company hires a third-party cloud managed services provider to manage cloud security, computing, storage, network operations, application stacks, and more.
Depending on your IT needs, managed cloud services can also handle monitoring and reporting, performance testing, backup and recovery, and more. With fixed monthly pricing, hiring a cloud managed services provider is often less expensive than an in-house team.
Types of Cloud Services
Public Cloud
A cloud environment where the IT infrastructure is not owned by the end user (an individual or a company).
Private Cloud
A cloud environment dedicated to a single end user (typically a company), usually running behind that user's firewall.
Hybrid Cloud
A combination of on-premises infrastructure, private cloud services and public cloud.
The Powerful New Age of Cloud Computing
Benefits:
-
Cost Reduction: When you outsource your managed cloud services, you will reduce network maintenance costs and save your organization thousands every year over the cost of hiring and housing an internal IT department.
-
Predictable Billing: Managed Cloud Services come with our managed services packages, meaning your organization will have the same IT costs each month: no surprises, no add-on fees, and no costly break-fix budget-breaking repairs.
-
Centralized Network Applications and Services and Increased Productivity: Having all files stored and accessed in a central data center means increased productivity for your teams. Your organization’s increased network availability means every employee can access the network, in the office or remotely.
-
Backup and Disaster Recovery: Resiliency and redundancy are at the heart of managed cloud services. Your data will be secured in all your organization’s applications, making recovery fast and easy in an incident or disaster.
-
Fast Incident Response: Having managed cloud services means having NEOM IT SOLUTIONS help desk services ready whenever you need them. Cloud services allow remote, virtual repairs for many IT issues, getting your network back up and running quickly.
Remote IT Support
The most common tech support solutions needed are end-user issues, such as inability to connect to the internet, a slow or "frozen" computer, lost passwords, inability to print, or difficulty logging in. We can solve these IT problems remotely using tools that allow full access to your network and systems. NEOM IT SOLUTIONS remote support services include installation of software, cloud services, advanced troubleshooting and repairs of applications, and more-cost-effectively keeping your staff up and running.
On-Site Support
With the growing popularity of cloud-based services, many IT support tasks are done remotely. But there are still issues where on-site solutions are either desired or required. NEOM IT SOLUTIONS always sends a technician to your site for problems we cannot solve remotely. We also offer regularly scheduled on-site services. Talk to us about our on-site support plans to see which one is best suited for your needs.
Server and Workstation Management
One of the most important ways service providers can protect your business from cyberattacks is to keep your software and operating systems up to date. Failure to do so means you not only miss out on new features; you also open the door wide to hackers who look for companies that haven’t bothered with the latest security updates. If you lack the staff to manage this on a regular basis, NEOM IT SOLUTIONS will take over responsibility for this critical task to ensure business continuity with automated software updates, patch solutions, and security updates, including antivirus and antispam.
Network Monitoring and Management
When your company’s network is down, your business loses money and productivity. You need a reliable network support team on call to bring your systems back up to speed. When you partner with NEOM, you get fast, personalized network support services 24 hours a day, 7 days a week.
According to a 2016 report from Statista, servers over four years old have a failure rate of 11 percent. In addition to the age of your servers, your network may crash because of:
-
Viruses
-
Hacking
-
Power outages
-
Failed or faulty software patches
-
Changes in the configuration of devices
-
Mismanagement of devices
-
Human error
With all these factors working against your infrastructure, it isn’t a question of whether or not your network will fail………it’s a matter of when.
Want to keep your IT environment running at top performance? Managed services provide around-the-clock monitoring and management of all the components in your network, including routers, firewalls, and switches. Automated systems detect and report failures of devices and connections as to proactively monitor your computers, servers, and other network elements.
Cyber Security
Security is a huge concern for every business, but very few organizations have the resources to effectively combat cyber threats and attacks. Access to sophisticated, 24/7 cyber security protection is one of the top reasons’ businesses hire a Managed Services Provider.
Backup and Disaster Recovery (BDR)
Today’s businesses are creating more data than ever before, and protecting that data is a priority. This calls for a robust data backup and disaster recovery solution that forms the foundation for business continuity. Your data backup and disaster recovery system are one of the most important investments for protecting your company. NEOM helps you choose, deploy and manage the backup and recovery solution that’s best for your business.
Hardware and Software Procurement
Evaluating, purchasing, and installing hardware and software is a time-consuming process. NEOM has the knowledge and skills to help you determine the right licensing agreements and hardware for your business. We manage the procurement process end to end—from installing, maintaining, and upgrading your systems, through to retiring old hardware. Our solutions also allow for better pricing thanks to our direct relationships with many key distributors.
Business Phone System
Business phone systems are no longer simple tools that only make and receive calls. Now, a world of options has opened up, with cloud-based solutions that allow employees to communicate not only by voice, but also by video, instant messaging, email, desktop sharing and more.
Increasingly replacing old Private Branch Exchange (PBX) hardware, these cloud-based, omnichannel systems are known as Unified Communications (UC) or Unified Communications as a Service (UCaaS). At NEOM, we support a wide variety of UC solutions from multiple vendors.
IT Consultancy Services
You probably have a business plan which shows how you want your business to look in 3- or 5-years’ time and the steps you need to take to reach your business goals. It will contain sales and marketing plans, as well as cash flow statements and future projections.
But what about your technology? Technology is often left out of your business planning because it is something that lots of businesses do not understand fully. Technology can and will plan a significant part in the growth of your business. It’s essential to include this in your business planning.
Office Relocations
You’ve chosen a beautiful new office and eagerly planning your move. You have organised the new furniture, and the decorators will make the office look fantastic.
Moving technology from one location to another needs to be a carefully planned project completed by technology experts.
An oversight could mean you don’t have an internet connection when all of your team turn up to the new office.
Integral IT can plan and implement your office move so that everything is in place and ready to go when your team arrives for the big day.
Upgrading your IT Infrastructure
As IT consultants, we work with business owners and IT departments to assist with a wide variety of IT infrastructure upgrades.
Some examples of the upgrades we can help with are:
-
We can upgrade or replace outdated Onsite Servers.
-
Server migrations to Microsoft Azure
-
Installing secure firewalls to protect your business.
-
Upgrading all your computers to new operating systems